RoofX

Your account

Account Deletion

Submit the request from the RoofX app. Here is exactly what the current service does—and what it does not yet claim.

Current state: deletion request accepted

Submitting the in-app request blocks login and revokes sessions. Permanent cleanup rules and completion notification are still pending formal approval, so RoofX does not represent the account as fully deleted.

How to submit a deletion request

  1. Open Me
    Sign in to RoofX and choose the Me tab.
  2. Open Settings
    Select Settings, then choose Delete Account.
  3. Review the notice
    Read the explanation that login will be blocked and data removal follows the Privacy Policy process.
  4. Confirm your password
    Enter your current password to re-authenticate the request.
  5. Submit
    Confirm the deletion request. A successful response means the request was accepted.

What happens immediately

  • The service records the time of the deletion request.
  • All current sessions are revoked in the same transaction.
  • The app signs you out.
  • Future login and session validation are blocked with an account-deletion-pending state.

If the password is wrong, the request is not accepted.

What happens to your data

The current implementation does not run an irreversible deletion or anonymization job. The final rules for account identity, food and workout journals, AI scan records, Moments and media, comments, interactions, follows, blocks, chat, reports, moderation audit, coin ledger and purchase records are still awaiting approval.

Plain-language status: accepted does not mean fully deleted. Some categories may later be deleted, anonymized or retained for defined safety, audit, legal or financial periods. Those decisions and timelines have not yet been finalized.

AI Food Scan images are a separate case: RoofX currently uses a temporary server file during analysis and deletes that temporary file after the analysis attempt. Provider-side handling is still subject to unconfirmed third-party terms described in the Privacy Policy.

If you cannot access the in-app flow

Email roofx2026@163.com from the email associated with your RoofX account. Include “Account Deletion Request” in the subject. Support may need to verify account ownership before acting on a request.

To be confirmed: support-side identity verification, processing timeline, cooling-off or cancellation process, and completion notification method.